Who We Are
Our Story
Technical expertise. Local reliability. Caring service. Good People. Great Service. We’ve grown to be one of the largest independent and local providers of Managed Print and IT Services in the Lower Mainland.
Com Pro is a Canadian provider of Managed IT Services and Print Solutions
Com Pro is a Canadian provider of Managed IT Services and Print Solutions. Our company was founded in 1998 by Mitch Clancey who developed his company with a simple objective: to build a business known for great customer experiences, driven by a team of employees who love what they do and the environment they work in. And we’re proud to say that our average tenure for our service and support team is over 10 years!
In 2018, Com Pro acquired a majority share in Syncronet Managed IT Solutions. Syncronet has been providing Managed IT solutions in Vancouver and the Lower Mainland since 1992 and shared many of the same values as Com Pro, including dependability, innovation, clear communication, and a service culture committed to delivering the highest quality of customer care.
Today, we are known as Com Pro Managed Business Solutions and we’ve grown to be one of the largest independent and local providers of Managed Print and IT Services in the Lower Mainland.
Our success has been built on a few simple yet powerful building blocks, including:
we are Respect
Whether it’s a one-person operation or a multi-location business with thousands of employees, we treat all our customers with care and respect.
We are Experts
Our technicians are manufacturer-trained and certified, enabling them to become experts in the products and solutions we deliver.
We are personal
We provide personal, proactive account management to ensure that our solutions evolve at the same pace as our customers’ changing needs.
We are commited
Com Pro is committed to a transparent service experience supported by a culture of continuous improvement and real time metrics.
Milestones
1998
Com Pro opens for business in a small corner of a warehouse in Surrey.
1999
Com Pro is recognised by Sharp as one of its fastest-growing dealers and is authorised as a full-line Sharp dealer.
2006
Com Pro implements E-Automate business management software, which helps streamline our daily processes and operations, improving our customer service and support.
2008
Com Pro moves to 10,000 square foot location in Cloverdale.
2009
Com Pro partners with Lexmark as a full-line dealer.
2014
Com Pro implements FM Audit Software, which enables equipment monitoring for consumables and service requirements.
2016
Com Pro implements Sherpa Software, a CRM system that assists our sales department in building better relationships with our customers and prospects.
2017
Com Pro implements CEO Juice Software, which provides automated best practices and insights from customer surveys and feedback.
2018
Com Pro engages in a complete rebranding effort and invests in Syncronet Managed IT Services.
2020
Syncronet Managed IT Services and Com Pro Managed Print merge to become Com Pro Managed Business Solutions, offering both managed print and managed IT